Frequently Asked Questions
Everything you need to know about shopping with DVL® Official Shop.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days. Delivery typically takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.
Are your materials sustainably sourced?
Yes, DVL® is committed to ethical fashion. We use premium, cruelty-free vegan leather and sustainable fabrics across our entire collection.
How do I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.